Privacy policy

This Privacy Policy describes how STYLEZEN LTD, operating as KIDZ.MU, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from KIDZ.MU (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with the “Last Updated” date revised accordingly.

Information We Collect

Information You Provide to Us

We collect personal information that you directly submit through our Services, such as:

Contact details (name, address, phone number, email).
Order details (billing address, shipping address, payment confirmation, email, phone number).
Account details (username, password, security information).
Customer support details (messages or information you provide when contacting us).

Some Services require this information to function. If you choose not to provide it, certain features may not be available.

Information Collected Automatically

We may collect usage data through cookies and similar technologies, including:

Device and browser information.
IP address and network details.
Your interactions with our Site (e.g., pages viewed, time spent).

Information from Third Parties

We may also receive information about you from:

Service providers (e.g., Shopify for store hosting).
Payment processors (who handle payment information such as credit/debit card details).
Marketing and analytics partners (via cookies, pixels, and tracking tools).

How We Use Your Information

We use your personal information for purposes including:

Providing services: Processing payments, fulfilling orders, account management, shipping, returns, and exchanges.
Customer support: Responding to your requests and inquiries.
Marketing: Sending promotions, advertising, and personalized content (you may opt out at any time).
Security and fraud prevention: Protecting accounts, detecting suspicious activity, and safeguarding our business.
Service improvement: Enhancing features, usability, and performance of the Site.

Cookies

We use cookies to operate and improve our Site, analyze interactions, and personalize your shopping experience. For details on Shopify-related cookies, see Shopify’s Cookie Policy.

You can manage cookies in your browser settings, though disabling them may affect certain features of the Site.

How We Share Information

We may share your personal information with:

Vendors and service providers (e.g., Shopify, IT, payment processing, shipping, analytics, customer support).
Business and marketing partners (who may use your information according to their own privacy policies).
Legal authorities (if required by law or to protect rights).
Affiliates and within our group (for business purposes).
During business transactions such as a merger, acquisition, or restructuring.

We do not sell or rent your personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16. If you believe your child has provided information, please contact us to request deletion.

Security and Retention

While we implement reasonable safeguards, no system is 100% secure. We retain your personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights including:

Accessing the information we hold about you.
Requesting corrections or deletion.
Receiving a copy of your data (portability).
Restricting or objecting to processing.
Withdrawing consent where applicable.

To exercise these rights, contact us using the details below.

Complaints

If you have concerns about how we process your information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: support@kidz.mu